Customer Success Manager

With us you will…

• Provide Technical and Product Support: Excel in understanding Finologee’s products inside and out, provide technical support to customers or training on Finologee’s products, help customers plan and understand the best ways to utilize Finologee’s products based on our customer’s business needs or plans, focus on educating our customers on the flexibility and capabilities of our products, prepare content that educates users on Finologee’s products, best practices, and use cases.
• Support our Customers at every step of their journey: Assist with onboarding and management of new and strategic accounts, engage with a wide variety of stakeholders, from technical professionals to executives, to ensure a full and complete understanding of their experience with Finologee, their service expectations and potential areas for future engagement, work with internal technical and support teams to ensure customers receive best-in-class technical, process and product-specific guidance, serve as day-to-day customer liaison and point of contact to ensure successful and timely completion of customer requests, proactively identify issues/risks, escalate and follow-up internally for prompt resolution.

What we expect from you…

• You should have a computer science or business degree
• You have a passion & enthusiasm for customer success
• Direct experience with hands-on premium support by providing excellent customer care and support
• Self-starter with desire to learn
• Values teamwork and clear communication
• Tenacity in problem solving and conducting research internally and externally to find solutions.
• A passion for modern technologies and a drive for continuous improvement of hard and soft skills
• Ability to multi-task and adapt to change quickly
• Excellent interpersonal communication skills, both written and verbal.
• Remains calm in a fast-paced work environment
• Demonstrates thoughtful leadership in assessing problems and opportunities.
• To be fluent in English and to have (at least) a good command of French

In return you will get…

• A position where you will play an active role in a variety of steps and contexts of digital product building for the financial industry, from the concept to delivery and operations, where you can truly make a difference
• The opportunity to become a part of one of the prime FinTech teams in Luxembourg, with highly-skilled industry experts, led by entrepreneurs that have been shaping successful digital finance products and building ecosystems for more than 20 years
• The opportunity to be part of a multicultural and startup-minded team
• A nice place to work: spacious and modern offices located in the Leudelange business district, close to Luxembourg-City with easy access by bus or car

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People are at the very heart of our corporate culture, thus we believe in handling their recruitment ourselves. We do not deal with recruitment or staffing agencies, so please refrain from enquiring if you are one.