Customer Success Manager

With us you will:

• Support our Customers at every step of their journey: Assist with onboarding and management of new and strategic accounts, engage with a wide variety of stakeholders, from technical professionals to executives, to ensure a full and complete understanding of their experience with Finologee, their service expectations and potential areas for future engagement, work with internal technical and support teams to ensure customers receive best-in-class technical, process and product-specific guidance, serve as day-to-day customer liaison and point of contact to ensure successful and timely completion of customer requests, proactively identify issues/risks, escalate and follow-up internally for prompt resolution.

• Provide Technical and Product Support: Excel in understanding Finologee’s products inside and out, provide technical support to customers or training on Finologee’s products, help customers plan and understand the best ways to utilize Finologee’s products based on our customer’s business needs or plans, focus on educating our customers on the flexibility and capabilities of our products, prepare content that educates users on Finologee’s products, best practices, and use cases.

• Champion and advocate for our Customers within Finologee: Contribute to continuous improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction, perform Customer survey, improve Customer satisfaction and Finologee’s products adoption through information campaigns and by helping coordinate support activities.

What we expect from you:

• You should have a computer science or business degree
• Direct experience with hands-on premium support by providing excellent customer care and support
• Self-starter with desire to learn.
• Values teamwork and clear communication.
• Tenacity in problem solving and conducting research internally and externally to find solutions.
• A passion for modern technologies and a drive for continuous improvement of hard and soft skills
• Ability to multi-task and adapt to change quickly.
• Excellent interpersonal communication skills, both written and verbal.
• Remains calm in a fast-paced work environment.
• Demonstrates thoughtful leadership in assessing problems and opportunities.
• To be fluent in English and to have (at least) a good command of French

In return you will get:

• A position where you will play an active role in a variety of steps and contexts of digital product building for the financial industry, from the concept to delivery and operations, where you can truly make a difference
• The opportunity to become a part of one of the prime FinTech teams in Luxembourg, with highly-skilled industry experts, led by entrepreneurs that have been shaping successful digital finance products and building ecosystems for more than 20 years
• The opportunity to be part of a multicultural and startup-minded team
• A nice place to work: spacious and modern offices located in the Leudelange business district, close to Luxembourg-City with easy access by bus or car

The company | About us:

Finologee (www.finologee.com) is one of Luxembourg’s prime financial Platform-as-a-Service operators, facilitating the financial industry’s quest for optimisation and innovation with its compliant platforms and digital products for KYC, bank compliance, bank & mobile payments, telecom routing/micropayments and remote authorisation/signature. The company is serving more than 100 banks and institutions, handles hundreds of millions of transactions on their behalf and its founders have been continuously paving the way for FinTech ‘made in Luxembourg’ for more than 20 years. Finologee is based in Leudelange with a staff of 30 and holds a double ‘Support PFS’ licence, under the supervision of the financial services regulator CSSF.

More about what it means to work at Finologee: http://jobs.finologee.com

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People are at the very heart of our corporate culture, thus we believe in handling their recruitment ourselves. We do not deal with recruitment or staffing agencies, so please refrain from enquiring if you are one.